Our service and support team is at your side with comprehensive expertise in software and hardware. Whether by remote diagnosis or joint troubleshooting during system downtimes - we support you reliably and efficiently. We also coordinate the fastest possible spare parts deliveries and service calls at short notice to get your system up and running again quickly. Depending on the service level, our team is available for you up to 24 hours a day, 365 days a year.
The time it takes to process your support request depends on several factors that are based on a prioritization system. We ask for your understanding that the response time may vary depending on workload and urgency.
Whether 1st or 2nd level support: our hotline specialists are very familiar with your system and the software used for it. If finding a solution requires on-site personnel, we guarantee that a competent service technician will be deployed as quickly as possible.
„As Head of Customer Service & Support, every single request counts for me. It is important to me that you feel you are in good hands and receive the best possible support. If any questions arise during processing or if you would like my direct support, I will be happy to help you personally at any time.“
FPT Robotik GmbH & Co. KG
Schattbucher Street 10
D-88279 Amtzell
