System concept with modular EOL area
Production and quality assurance of motor contact modules
We ensure that your production runs smoothly - now and in the future. With fast assistance, reliable robot maintenance and innovative system optimization. We think ahead and act before things become critical. Because downtime is expensive and availability is priceless.
Whether you need advice on system operation, technical problems or a joint troubleshooting call - our experts are there for you around the clock.
When technical problems or system downtimes occur, every second counts. Our experts are available for you up to 24/7 via various hotline options. Whether 1st or 2nd level support: we know your system and your software. Remote access speeds up troubleshooting. If an on-site visit is necessary, we guarantee the fastest possible assistance from our service technicians.
| Support Standard | Support Plus | Support Premium | |
|---|---|---|---|
| Availability | Working days (Mon. - Fri.) 08:30 - 16:30 | Working days (Mon. - Fri.) 06:00 - 22:00 | 365 days, 24 hours |
| Response time | Promptly, depending on the availability of the experts | Guaranteed availability ≤ 4 hours | Guaranteed response time ≤ 1 hour |
| Prioritization | Regular prioritization | Preferred treatment | Highest priority |
| Billing | According to service conditions | Monthly module flat rate(s) | Monthly module flat rate(s) |
| Contract term | Without contract | Minimum term 3 years | Minimum term 3 years |
| Contract commitment | No contract commitment | Contract commitment | Contract commitment |
| Exclusive on-call number | Central service number (-777) | Exclusive contact person | Exclusive contact person |
| On-site assignments | At cost | Preferential appointment allocation | Prioritized appointment allocation |
Your path to cost-effective production: our service concept. Holistic, modular and tailored to your needs.
With our individual service packages, you get exactly the service your system needs: maximum performance and a long service life. You always have an overview - for reliable planning and long-term cost security.
Are you interested in our services? We are gladly available for you!
How do you start, move and adjust a six-axis robot? How do you react correctly to fault messages? What safety-relevant aspects need to be taken into account? In our training courses, we provide you with the knowledge you need. From an introduction to system operation to the basics of programming. Optionally at the fpt training center with Star cuisine or at the plant location.
You act independently, shorten response times and maximize your availability.
Holistic: From simple system operation to programming introduction The first workshops are already possible during system commissioning.
Practical: Perfect symbiosis of theory and practice individually tailored to the customer
Individual: The training content can be tailored precisely to the project-specific features.
Current: Cyclical refresher courses and workshops
„When implementing an automation solution, it's like in sport: every detail has to be right - in the planning, during execution and, above all, in the follow-up. This also includes consistently analyzing potential for improvement. If you pay attention to everything, you have a decisive competitive advantage!“
FPT Robotik GmbH & Co. KG
Schattbucher Street 10
D-88279 Amtzell
