• ... because every minute counts

    We are there for you worldwide and around the clock.

    In the event of technical problems or plant shutdowns, competent problem analysis is the basis for a fast restart. Our experts are available to you up to 24/7 via the various hotline options. In addition to our availability by phone, our service staff can access your plant remotely to speed up troubleshooting.
    With our on-call service, you can achieve what others only dream of: experts from the field whose expertise enables them to eliminate the causes of malfunctions earlier than anyone else. Whether 1st or 2nd level support: our hotline specialists are very familiar with your system and the software used for it. If finding a solution requires personnel to be deployed on site, we guarantee that a competent service technician will be deployed as quickly as possible.

Service staff with extensive expertise in software & hardware
Remote diagnosis and joint troubleshooting during plant shutdowns
Coordination for the fastest possible spare parts deliveries
Coordination for the fastest possible service calls
Availability up to 24 h a day and 365 days a year
Basic
Advanced
Premium
Reachability
Workdays
8.30-16.30 o'clock
Workdays
8.30-16.30 o'clock
365 days
24 hours
Waiting time
According to the availability of the employee
guaranteed availability
guaranteed availability
Processing
Fastest possible processing
Preferred treatment
Preferred treatment
Costs
Without basic fee, 15 minutes free of charge
Basic fee as flat rate
Basic fee as flat rate
Contract
without contract
including contract
including contract with special hourly rates