E-Mail: hotline@fpt.de
Phone Hotline: +49 7520 9513-777
Working days: 8.30 - 16.30 Uhr

E-Mail: service@fpt.de
Phone Service: +49 7520 9513-776

Hotline

For technical questions, tips on handling your system or a common troubleshooting – our qualified specialists are there for you at our office hours. Especially in the event of system downtimes a quick and competent problem analysis forms the basis for a fast restart.
Therefore we guarantee bookable accessibility of 24 hours per day via our 24h-Hotline. The 24h-Hotline guarantees permanent accessibility of a qualified contact by phone for tips and solutions in terms of technical problems at fpt robot cells and automation systems. You benefit from a preferred treatment during our normal working hours. After a successful troubleshooting we gladly take over the coordination of the necessary commitments and deliveries. 

24/7 availability: always there when you need us.

Therewith connected is our service availability: when required it offers you the availability of one of our qualified specialists within the arranged response time – at any time of day. In case of no contractual agreement the start of our commitment happens normally within 24 hours on working days. Contact us via our hotline or request form.

Service

Our comprehensive solution-oriented service range offers everything you need for the optimum operation of your system. Maintenance, coaching or optimisation – you yourself decide those issues you wish to cover with your own staff and those issues for which you rely on our support.
You have general questions about troubleshooting, spare parts or service commitments? Whatever it is: we can help you quickly and reliably and connect you with our specialists. Contact us – we will be happy to advise you.